Commniti · Member policies

Privacy policy

How Commniti handles information when members use the community exchange platform.

Last updated11 November 2026

What this means for members

We use member information to run profiles, exchanges and community features, and to help keep participation safe. Contact details are masked unless both members consent to share them.

On this page

01

Information the service may handle

The information involved depends on which features you use. It may include account and profile details, contact identifiers, location information, and verification information you choose to submit.

It may also include content you contribute—such as offers, requests, recommendations, reviews, discussions and messages—along with booking or dispute details and evidence you provide. Safety processes may use signals associated with suspected fraud or abuse. Administrative audit records may include an administrator’s IP address and user-agent.

02

How information is used

  • To create and display member profiles and community contributions, and to help members find relevant offers and requests.
  • To support bookings, member-to-member conversations, disputes and support requests.
  • To apply community rules, review suspected abuse and help protect the service and its members.
  • To maintain service records and respond when information must be preserved or provided under applicable legal requirements.

03

What other people can see

Content you post in public profiles, offers, requests, reviews or discussions may be visible to other members and visitors. Avoid including information you do not want to share in a public area.

Direct contact details are masked by default and are shared only when both members consent. Verification materials are limited to authorized reviewers. Member-level information is not shared with brand partners; partners receive aggregated campaign information instead.

04

Messages and community safety

Booking conversations are available to the members who participate in that booking. Chat and discussion content receives content-safety checks, and messaging is rate-limited to help prevent abuse. These measures do not make a private conversation a place to share passwords, payment credentials or another person’s private information.

05

Retention and account requests

This policy does not set a fixed retention period. Information may need to remain available to operate the service, address disputes or suspected abuse, or meet a legal requirement. Contact us to ask about information associated with your account or to request a correction or deletion; requests are considered in light of the service and any applicable obligations.

06

Your choices

  • Choose what you include in your profile and public contributions.
  • Share contact details with another member only when you are comfortable and both sides agree.
  • Contact the privacy team with questions or requests about your information.

07

Changes to this policy

We may revise this policy as the service changes. The date at the top shows when this version was last updated. Please review it again if you continue using Commniti after a change.

Privacy questions and requests

privacy@commniti.com

Please do not email identity documents or other sensitive material unless the privacy team specifically asks for it.